RiVöt 1-Year Limited Warranty
RiVöt 1-Year Limited Warranty
Manufacturer: Puffball Designs LLC
Products Covered: RiVöt TankMaster and RiVöt Level
1. Warranty Coverage
Puffball Designs LLC warrants that RiVöt TankMaster and RiVöt Level hardware products will be free from defects in materials and workmanship under normal, intended use for one (1) year from the original date of purchase.
If a covered defect arises within the warranty period, Puffball Designs LLC will, at its option, repair or replace the product at no charge.
Replacement products may be new, refurbished, or functionally equivalent models, at the discretion of Puffball Designs LLC.
2. Who Is Covered
This warranty applies only to the original retail purchaser and is not transferable.
This warranty is valid only for purchases made from Puffball Designs LLC or authorized resellers. Purchases from unauthorized sellers or second-hand marketplaces are not covered.
3. What Is Not Covered (Environmental, Installation & Use Exclusions)
This warranty does not cover failures or damage caused by improper installation, misuse, or environments the product was not designed for. Exclusions include, but are not limited to:
Water Exposure / Submersion
Damage caused by liquid intrusion including immersion in tanks, flooding, pressure washing, or heavy water spray.
Exterior / Road Spray Exposure
Failures resulting from mounting the device in unprotected exterior locations (such as under-carriage areas, frames, trailers, or wheel wells) where it may be subjected to direct road spray, mud, or impact from road debris.
Marine & Coastal Environments
Damage caused by saltwater, salt spray, or salt-laden air (including coastal environments).
These products are not Marine-Grade. This exclusion applies even if installed in an interior cabin or locker of a marine vessel.
Chemical Exposure
Damage resulting from exposure to road-deicing chemicals, corrosive cleaners, harsh tank chemicals, or other chemical contamination.
Electrical Misuse
Damage caused by incorrect wiring, incorrect voltage input, power surges, improper grounding, reverse polarity, or improper RV electrical systems.
Installation Damage / Improper Use
Damage resulting from improper installation, modification, unauthorized repair, tampering, or operation outside published specifications.
Commercial / Fleet / Rental Use
This warranty does not cover products used in commercial, rental, fleet, or business applications.
Normal Wear & Consumable Items
This warranty does not cover:
•normal wear and tear
•cosmetic damage, fading, scratches, discoloration
•adhesive or mounting material wear or failure
•environmental aging
Software / Firmware
This warranty does not cover software, firmware, mobile apps, or any data loss associated with the use of the product.
4. How To Obtain Warranty Service
To submit a warranty claim, contact:
Please include:
•Proof of Purchase (Amazon Order ID or original receipt)
•Photos clearly showing installation location and failure
•Brief Description of the issue
Puffball Designs LLC may require the product to be returned for inspection before a warranty determination is made.
Shipping Responsibility:
The customer is responsible for shipping the defective product to Puffball Designs LLC. If the claim is approved, Puffball Designs LLC will cover the cost of shipping the replacement product to the customer.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PUFFBALL DESIGNS LLC SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES—INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, OR DAMAGE TO VEHICLES, HOLDING TANKS, PROPERTY, OR OTHER EQUIPMENT—ARISING FROM USE OR INABILITY TO USE THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL THE TOTAL LIABILITY OF PUFFBALL DESIGNS LLC EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE PRODUCT.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply in certain cases.
6. Legal Rights & Implied Warranty Statement
This warranty gives you specific legal rights, and you may also have other rights which vary by state.
Puffball Designs LLC does not disclaim implied warranties under applicable law; however, any implied warranties (including merchantability and fitness for a particular purpose) are limited to the duration of this Limited Warranty.
7. Governing Law
This warranty is governed by the laws of the State of Arizona, without regard to conflict-of-law principles.